So a while back I had look around for someone to make some custom jedi robes for me. After looking around and hearing people's reviews I came across ShadowDale Creations. I contacted them and discussed what I needed done and when I needed it. We came to an agreement on price and time frame and we were off to the races. Now just so we are aware these were not just plain average jedi robes these were custom designed to match a specific character from a comic book. I e-mailed them a handfull of referance pics and talked colors and materials with them. They seemed to be on the same page as me so I went ahead with the deal.
I must say I have had few dealings that have gone as well as this one did. Everytime I asked for an update or had questions I had an answer within a day or two. That alone I think needs to be commended big time, how many deals have you had where you pay for something in advance and then have a hard time getting ahold of the seller? Not with these guys!
I explained that I needed these robes for Celebration IV and told them that from the begining, I was told that would not be a problem since I contacted them a few months back (they had about a 2-3 month wait time but I knew that ahead of time).
So as time got near I recieved a PM from them confirming dates and measurements and what not. Once all was finalized we were off to the races. There was a short delay (a couple of days) but I was informed when it happened (I didn't have to wait for it to not show and then try to track them down they told me before it was supposed to be here it would be delayed a few days). In the end they actually ended up overnighting the costume to me so I would have it in time for my convention, at no extra cost to me! How many other people are willing to do that? Most would have just said "oops it got delayed and I shipped it ground to your house, sorry you left before it got to you."
I got the costume and it fits perfectally, and is great quality. The colors are exctally what we discussed and all of the smaller details are in the costume. The materials are top notch and look very much like the screen used style of material. I know they offer several different options for materials on their site but I wanted the best and ended up with them.
These were not cheap robes, but then again considering all the work plus materials that went into them they shouldn't be. I feel I got every penny's worth of my money and then some.
So in conclusion I have to say I am very impressed not only with the end product but with the service provided and the communication from Shadow Dale Creations and I know I will gladly be doing business with them again in the near future and I will recommend anyone who needs custom garments to them.